Congress Theatre - Your Safety

Congress Theatre – Your Safety

In line with government guidelines we’re taking the following precautions to ensure safety for our visitors and staff during your visit:

Face coverings are mandatory for those ages 11+ years and must be worn for the duration of your visit, unless eating or drinking. Our staff will also be wearing masks.

Please use the hand sanitising stations that are provided.

One way systems will be in place as necessary and a specified auditorium entrance will be stated on your ticket to enable everyone to stay a safe distance apart.

Extensive cleaning including the auditorium, toilets and high-touch points will be undertaken after every performance.

Card payment for any ticket, food or drink purchase is preferred.

NHS Track and Trace details will be collected on booking.

Covid-19 Ticket Policy

You can book your ticket with confidence knowing that should a performance be cancelled due to Covid-19 you will be contacted to confirm your payment method is still valid and then receive a refund.  If a show is re-scheduled due to Covid-19 your tickets will automatically be valid for the new date or you have the option to call us to arrange a refund or credit to your account.

We are ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. (Please note, if you swap to a more expensive seating band or performance the difference will be charged to you.)