COVID-19 UPDATE 25 Mar 2020, 17:30pm

All shows at Eastbourne Theatres are now either cancelled or postponed up until Sunday 17 May.

Please do not contact Box Office, we are working through shows in date order.  We will be able to issue some refunds without contacting you. Otherwise, we will contact customers either by email, letter or phone with details for each individual show.

We will continue to post updates on individual shows on our social media pages and website over the coming days so please keep checking back.

Thank you for your patience at this time.

Due to the current circumstances concerning the COVID-19 virus, all performances up to and including Sunday 17th May have been suspended and our Box Office has had to close until further notice.

Where possible, shows are being rescheduled and details will be available in due course.  We will try and get the new dates for rescheduled shows up on our web-site and social media platforms as we confirm them. Where a customer is unable to attend the new date, refunds will be given.  

Refunds will be made for all cancelled shows, and are currently being processed by our team in date order. 

During this period, our small but dedicated team will continue to work remotely where possible. However, please be aware that it will be much more difficult for them to answer queries or emails during this period and that there may be a significant delay in you receiving a response.

We are looking forward to welcoming you back to Eastbourne Theatres as soon as possible with an exciting programme of shows. Our website remains open 24 hours a day with tickets available for future performances. We will also continue to post ongoing updates regarding cancellations and rescheduled dates on both our website and social media channels.

In the meantime we thank you for your patience during these unprecedented times.

 

Terms and Conditions

Terms & Conditions of Sale & Entry

The following terms and conditions are intended to help all patrons enjoy the events or show they are attending. The ticket purchased entitles the holder to attend the show at the date, time and location stated on the front.

By purchasing a ticket the buyer and/or holder agrees to the following

  1. It is the responsibility of the buyer to ensure that all the details on the tickets are correct at the time of purchase, especially the event name, date, time and location. The ticket may not be exchanged, refunded or returned except in accordance with consumer law.
  2. Late arrivals may not be admitted until a suitable break in the performance
  3. The management reserves the right to refuse admissions, and in such event, will refund any admission fees paid.
  4. The management reserves the right to alter or amend the programme as necessary as a result of unforeseen circumstances.
  5. Child (Under 16) concession ticket can only be purchased with an adult (full) ticket. 
  6. Once purchased, tickets cannot be exchanged or money refunded.
  7. The recording and photography of an event using any device is prohibited unless otherwise advised. 
  8. The Theatre reserves the right to recall any tickets that have been sold through an unauthorised third party agent, such as Ebay or SeatWave.
  9. The Theatre cannot be held responsible for the quality, content or pricing of events facility has been hired and we are acting as an agent for the Promoter.

Competition: Standard Terms and Conditions

These standard terms and conditions are subject to any other terms and conditions provided to you or to which you are referred at the time of entering the competition.

  • Entry is open to residents of the UK except Eastbourne Theatre employees
  • The entrant(s) must be aged 18 or over. Proof of identity and age may be required.
  • Only one entry per-household
  • Use of a false name or address will result in disqualification.
  • Entries that are incomplete, illegible, indecipherable, or inaudible (if made by phone) will not be valid and deemed void.
  • All entries must be made directly by the person entering the competition.
  • No responsibility can be accepted for entries lost, damaged or delayed in the post, or due to computer error in transit.
  • The prizes are as stated, are not transferable to another performances and no cash or other alternatives will be offered.
  • Ticket prizes are not to be sold on.
  • The promoters reserve the right to amend or alter the terms of competitions at any time and reject entries from entrants not entering into the spirit of the competition.
  • In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
  • Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
  • Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
  • Competitions may be modified or withdrawn at any time.
  • The provider of the prize is specified within the promotional material.
  • The Promoter is Eastbourne Theatres, Eastbourne Borough Council, The Point, College Road, Eastbourne, BN22 4JJ