COVID-19 UPDATE 25 Mar 2020, 17:30pm

All shows at Eastbourne Theatres are now either cancelled or postponed up until Sunday 17 May.

Please do not contact Box Office, we are working through shows in date order.  We will be able to issue some refunds without contacting you. Otherwise, we will contact customers either by email, letter or phone with details for each individual show.

We will continue to post updates on individual shows on our social media pages and website over the coming days so please keep checking back.

Thank you for your patience at this time.

Due to the current circumstances concerning the COVID-19 virus, all performances up to and including Sunday 17th May have been suspended and our Box Office has had to close until further notice.

Where possible, shows are being rescheduled and details will be available in due course.  We will try and get the new dates for rescheduled shows up on our web-site and social media platforms as we confirm them. Where a customer is unable to attend the new date, refunds will be given.  

Refunds will be made for all cancelled shows, and are currently being processed by our team in date order. 

During this period, our small but dedicated team will continue to work remotely where possible. However, please be aware that it will be much more difficult for them to answer queries or emails during this period and that there may be a significant delay in you receiving a response.

We are looking forward to welcoming you back to Eastbourne Theatres as soon as possible with an exciting programme of shows. Our website remains open 24 hours a day with tickets available for future performances. We will also continue to post ongoing updates regarding cancellations and rescheduled dates on both our website and social media channels.

In the meantime we thank you for your patience during these unprecedented times.

 

Access

This website is a comprehensive, easy to navigate, accessible site, which allows patrons to view Eastbourne Theatres shows and information online.

It is helpful if you discuss your needs and any special requirements with the Box Office staff when booking your tickets. We can then ensure that you and your party are offered the most appropriate seats.

  • Wheelchair spaces, please see venue seating plans for details (Please note Devonshire Park entrance for Wheelchairs users is to the right of the building)
  • Wheelchair accessible toilets
  • Ramp access to box office
  • Blue Badge parking near to venues
  • Infrared Hearing and Induction loop System (Congress Theatre and Devonshire Park Theatre)
  • Patron Lift to all floors of the Congress Theatre via the Welcome Building (next to the Congress Theatre)
  • Guide Dogs welcome
  • Orientation tours available on request
  • Brochures available in audio format, request copy from box office on 01323 412000 or email boxoffice@lewes-eastbourne.gov.uk
  • Audio Description provided at the Devonshire Park Theatre by the Friends of the Devonshire Park Theatre. Available Friday evenings and Saturday matinees of week-long productions. For additional information on this service please visit the Friends of The Devonshire Park Theatres Audio Description page 

Essential Companion Scheme

Eastbourne Theatres operate a free scheme for those whose need an Essential Companion to be with them at a show in order to assist them. Application forms are available from box office by calling 01323 412000 or by downloading the Essential Companion Scheme Application Form at the bottom of this page.

Devonshire Park Theatre – Wheelchair Users

At the Devonshire Park Theatre, entrance for Wheelchairs users is via a slope to the right of the building. Please make yourself known to a member of the front of house team who will escort you to this entrance. For ease of access, if entering the building through this door we would advise purchasing tickets on this side of the auditorium, seat nos’ 1 onwards.

Congress Theatre - Groups

The Congress Theatre offers an additional service for any group bookings i.e. residential homes, schools etc. who would benefit from arriving early. Please contact us in advance and we can ensure our Support Usher is available to welcome your group before everyone else. Unfortunately we are unable to confirm if they would be allowed entry to the auditorium at this stage.

Please call 01323 415528 and leave a message for the Duty Manager who will contact you as soon as possible.

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